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Defining customer value to drive innovation in design and construction | Will Lichtig, Chief of Staff at The Boldt Company

2025-10-08 07:07:11

The horrific experiences of two people in the 20. th.

In traditional construction, data is manually tweaked, but this human interpretation and intervention can break the compliance thread.When automated, it is easier to track even the smallest of changes and immediately understand the implications of substitutions.

Defining customer value to drive innovation in design and construction | Will Lichtig, Chief of Staff at The Boldt Company

The data remains ‘clean’..The digital library establishes a digitised quality assurance process that means we can trace and record critical data from design through to operation..Automated design configuration enables speedier up-front design.

Defining customer value to drive innovation in design and construction | Will Lichtig, Chief of Staff at The Boldt Company

The data library can then be embedded in configurators: digital web-based apps/software, which apply the digital data to automatically generate anything from a schedule of room types, to a full, digital asset model..This would revolutionise the speed with which up front design could be achieved, overcoming the challenge to investors presented by the need for more upfront design..

Defining customer value to drive innovation in design and construction | Will Lichtig, Chief of Staff at The Boldt Company

Primary School Configurator.

, developed by Bryden Wood, with Innovate UK funding is an open source, user-friendly web-based app, which configures a primary school building on a specific site in line with DfE requirements.Rather than resisting change out of fear of uncertainty, we should embrace it.

Let’s use the uncertainty to fuel a change in our processes and find a better way of doing things.Often it happens that opportunities have been with us all along, we were just too nervous to take them.

Now we find that our risk has increased anyway, and so we really have nothing left to lose..If we can just expand our minds and ambition, the only thing left is to gain.. John Dyson, who works closely with Bryden Wood, is ex VP of Capital Strategy at GSK and currently Professor of Human Enterprise at the University of Birmingham.. You can also listen to John talk about Process Engineering and Design to Value on Episode 3 of our podcast, Built Environment Matters,.